Terms and conditions for support
General Terms and Conditions of pironex technology GmbH
As of September 26, 2025
§1 Scope
These General Terms and Conditions (GTC) apply to all deliveries from pironex technology GmbH via www.sonsor.de (hereinafter referred to as the online shop) to consumers.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither related to their commercial nor their independent professional activity. A business is a natural or legal person or a legally capable partnership that, when entering into a legal transaction, acts in the course of its commercial or independent professional activity.
The following applies to business customers: If the business customer uses conflicting or supplementary general terms and conditions, their validity is hereby rejected; they will only become part of the contract if we have expressly agreed to them.
§2 Product Safety
(1) You can contact the product safety officer of pironex technology GmbH in accordance with EU Regulation 2023/988 at:
pironex technology GmbH
Product Safety Officer
Stangenland 4, 18146 Rostock
Tel. (0) 381 70 06 08 0
Email: produktsicherheit@pironex.de
Rostock Local Court HRB 11297
(2) The product safety officer of pironex technology GmbH is responsible for compliance with the product safety requirements and for monitoring the relevant processes.
(3a) The contracting party (customer, supplier, distributor or service provider) shall ensure that its responsible employees or agents have the necessary qualifications and experience to perform product safety-related tasks in accordance with applicable standards.
(3b) The contractual partner (customer, supplier, dealer or service provider) undertakes to immediately notify in writing of any violations of product safety-related requirements and to initiate appropriate measures to remedy the violations.
(4) The contractual partner (customer, supplier, dealer or service provider) shall be liable for damages resulting from non-compliance with product safety-related obligations, insofar as these are attributable to him.
§3 Contractual Partners
The purchase agreement is concluded with pironex technology GmbH (Managing Director Tino Hülsenbeck), Stangenland 4, 18146 Rostock, Commercial Register: Rostock District Court, HRB 11297
§4 Conclusion of Contract
(1) The presentation of the products in the online shop does not constitute a legally binding offer, but only an invitation to place an order.
(2) You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the ordering process.
(3) By clicking the “order with obligation to pay” button you submit a binding order for the goods contained in the shopping cart.
(4) The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking the order button.
(5) The purchase agreement in our online shop is concluded exclusively in German.
§5 Prices and Shipping Costs
(1) The prices stated on the product pages include the applicable statutory value added tax.
(2) For deliveries within Germany, we charge a flat shipping fee of €4.99 in addition to the stated sales prices for orders under €149.00. The shipping costs will be clearly displayed again on the product pages, in the shopping cart, and on the order page.
Your delivery within Germany is free of charge for orders over €149.00.
(3) For deliveries to other European countries, we charge a flat rate of 15 euros in addition to the stated sales prices as shipping costs for orders.
(4) For deliveries to Switzerland, we charge a flat rate of 20 euros in addition to the stated sales prices as shipping costs for orders.
(5) The goods are shipped via standard delivery using DHL. We, as the online shop, bear the shipping risk.
(6) In the event of cancellation, you as the buyer shall bear the direct costs of returning the goods.
§6 Delivery and product availability
Delivery is only available within Germany. Items are only sold in household quantities and only to end consumers.
Delivery takes up to 4 business days. Any differing delivery times will be indicated on the respective product page or in the order confirmation.
§7 Payment
The following payment methods are generally available in our shop:
Payment via PayPal
Payment is made via the payment service provider PayPal, which handles the payment processing via PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg, subject to the PayPal terms of use, which can be viewed at www.paypal.com .
credit card
During the ordering process, you will enter your credit card details. Your card will be charged immediately after you submit your order.
Google Pay
To pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"), you must be registered with Google, have activated the Google Pay function, authenticate yourself with your login details, and confirm the payment instruction. The payment transaction will be processed immediately after you place your order. You will receive further instructions during the ordering process.
Apple Pay
To pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA ("Apple"), you must use the "Safari" browser, be registered with Apple, have activated the Apple Pay function, authenticate yourself with your login credentials, and confirm the payment instruction. The payment transaction will be processed immediately after you place your order. You will receive further instructions during the ordering process.
Klarna invoice
When you buy on account with Klarna, you always receive the goods first and have 14 days to pay. Further information and Klarna's full terms and conditions for buying on account can be found here: https://online.klarna.com/villkor_de.yaws?eid=18901&charge=0
Instant bank transfer
We also offer instant bank transfer. With this method, we receive the transfer credit immediately, speeding up the entire ordering process. All you need is your account number, bank code, PIN, and TAN. Using the secure payment form of Sofort AG, which is inaccessible to merchants, instant bank transfer automatically initiates a transfer from your online banking account in real time. The purchase amount is transferred immediately and directly to the merchant's bank account. When you select instant bank transfer as your payment method, a pre-filled form will open at the end of the ordering process. This form already contains our bank details, the transfer amount, and the payment reference. You then need to select the country where your online banking account is located and enter your bank code. Next, enter the same information you use to log in to your online banking (account number and PIN). Confirm your order by entering your TAN. You will receive immediate confirmation of the transaction. In principle, any internet user can use instant bank transfer as a payment method if they have an activated online banking account with PIN/TAN authentication. Please note that instant bank transfers are not yet available at a few banks. You can find more information about whether your bank supports this service here: https://www.klarna.com/de/sofortueberweisung-ist-jetzt-klarna/
§8 Retention of Title
The goods remain the property of pironex technology GmbH until full payment has been received.
§9 Warranty and Guarantee
Should delivered items exhibit obvious material or manufacturing defects, including transport damage, please report these immediately. You can do this directly to the delivery driver upon delivery or send us an email to kundenservice@pironex.com . Your statutory rights for all defects in our devices/delivered products that occur during the two-year statutory warranty period include the right to repair or replacement.
§10 Notice regarding liability
We develop and test our devices with great care. Nevertheless, we cannot accept liability for damages resulting from improper use, incorrect installation, or unauthorized modifications. Our statutory liability, in particular under the Product Liability Act, as well as in cases of intent and gross negligence, remains unaffected.
Section 11 Dispute Resolution
The European Commission has established an online platform for dispute resolution. This platform serves as a point of contact for the out-of-court settlement of disputes concerning contractual obligations arising from online sales contracts. Further information is available at the following link: http://ec.europa.eu/consumers/odr. We are neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board.
§12 Right of withdrawal
If you are a consumer (i.e., a natural person who places the order for a purpose that cannot be attributed to your commercial or self-employed professional activity), you have a right of withdrawal in accordance with the statutory provisions.
If you, as a consumer, make use of your right of withdrawal in accordance with section 4.1, you shall bear the regular costs of the return shipment.
Furthermore, the regulations governing the right of withdrawal are detailed in the cancellation policy.
