Contact request to sonsor

Technical accessories that require a connection to your sonsor can easily be added via the sonsor app under “Device settings > Accessories > Add accessory”.

With the button at the top right of the sonsor housing, you can trigger a break-in alarm and manually start live mode. This can be very helpful, especially for testing. Alternatively, you can use it to arm break-in detection. You can find the button configuration in the sonsor app in the break-in detection settings.

The button can also be used to reset the sonsor. To do so, hold the button for 15 seconds and then press it once briefly to confirm the process.

Yes, there is email and phone customer support. You can reach us either directly via the app or via our website.
Our support is regularly available Monday to Friday between 9:00 a.m. and 3:00 p.m. or will get back to you within 48 hours.
Training videos are currently being planned. Feel free to also take a look at our FAQs, as your question may already be answered there.

You can add any number of members to your locations in the sonsor app. To do so, go to Device and user management and add contacts,
and depending on their permissions, these members can access the data of your sonsor, are informed about alarms, can manage accessories, and can change settings.

Yes. The sonsor app lets you manage as many locations as you like directly from your smartphone or tablet. In our experience, though, more than 10 locations quickly become somewhat hard to keep track of. In this case, we also offer a web portal for managing larger numbers of locations with many extra features. If you're interested, it's best to contact us directly!

The battery in the key fob lasts up to a year. Then it must
be replaced with a new coin cell (CR2032). To do so, please open
the fob at the notched corner to change the battery.
You can find the current remaining battery capacity in the app under
Devices – Accessories. More about battery replacement

The battery in the door and window contact lasts up to a year. Then it must
be replaced with a new coin cell (CR2032). To do so, please open
the large contact at the notched corner to change the battery.
You can find the current remaining battery capacity in the app under
Devices – Accessories.

The innovative live mode lets you transmit the sensor data of the sensors involved in interior monitoring in real time. In the event of a break-in, you get a direct view into the interior and see whether and what activity is actually going on there. This gives you an ideal view of the location you are monitoring with the “data camera” without having to rely on a power- or data-intensive “image camera”.

Yes, the statutory warranty of 2 years applies.
In addition, we offer a voluntary 30-day right of return. You can find a corresponding form at the very bottom of our website in the cancellation policy.

With the button at the top right of the sonsor housing, you can trigger a break-in alarm and manually start live mode. This can be very helpful, especially for testing. Alternatively, you can use it to arm break-in detection. You can find the button configuration in the sonsor app in the break-in detection settings.

When break-in detection is armed manually, by the Key function, or by the timer, the sensors involved in break-in detection are calibrated first. It can take up to 2 minutes until the activation of break-in detection is complete and your sonsor alarm system is “armed”.